Community Health Worker - Connecting Kids to Coverage
Based in Allegheny County / Travel within Western Pennsylvania
FLSA Status: Exempt
The mission of Healthy Start is to improve maternal and child health and to reduce poor birth outcomes and infant mortality in Allegheny County.
The Connecting Kids to Coverage National Campaign is a national outreach and enrollment initiative to reach out to families with children and teens eligible for Medicaid and the Children's Health Insurance Program (CHIP) to:
- Raise awareness about health coverage available under these programs;
- Create opportunities for families to get their eligible children and teens signed up for coverage;
- Motivate parents to enroll their children and teens and renew their coverage; and
- Provide outreach guides and toolkits that can be used to help states, community organizations, schools, health care providers and others organize and conduct successful outreach activities.
The Campaign lets families know who is eligible, what benefits children can get, and how to apply for coverage.
Under a three-year cooperative agreement with the U.S. Department of Health and Human Services Centers for Medicare & Medicaid Services Center for Medicaid and CHIP Services, the Pennsylvania Health Access Network (PHAN) has subcontracted Healthy Start, Inc. to support community engagement and enrollment strategies, with a focus on reaching the prenatal population.
Purpose of the Position
This is a community-based position responsible for supporting the enrollment goals of the Connecting Kids to Coverage initiative in western Pennsylvania, and specifically providing outreach and education throughout western and southwestern Pennsylvania counties to drive connections to PHAN for successful benefits enrollment. The Community Health Worker will identify and make meaningful connections with institutions and community partners serving the target population; plan and conduct in-person community-based engagement activities to drive enrollment goals (virtual engagement activities may be conducted, at times); connect eligible families to PHAN for enrollment; track all activities and program performance measures; and provide continual communication, customer service, and problem-solving support throughout the process.
Essential Duties and Responsibilities
- Learn Healthy Start organizational programs and processes, PHAN referral and enrollment process, and general CMS/CHIP benefits coverage processes and protocol.
- Identify partners (community-based organizations and businesses, healthcare institutions, government institutions, etc.) throughout the service area for connection to the target population.
- Execute an extensive outreach and recruitment plan including travel throughout western/southwestern Pennsylvania to execute on a combination of canvassing, targeted recruitment events, community outreach events, and web-based marketing.
- Conduct community outreach at neighborhood locations including beauty salons, barbershops, clothing stores, community events, community centers, schools, doctor’s offices, family support centers, faith-based organizations, and other health and human service providers throughout Allegheny County, western Pennsylvania counties, and southwestern Pennsylvania counties and facilitate direct connection to PHAN.
- Document all contacts and service provision.
- Where appropriate, link families to community resources such as health insurance, housing, transportation, food and mental health services. Promote and support Healthy Start’s internal referral programs.
- Assist and/or present programs on health information and services to community groups.
- Complete all trainings and ongoing professional development related to the Healthy Start model, public health, and health disparities. Attend meetings, events, and conferences as necessary.
- Other duties as assigned.
A high school diploma/GED and five or more years of experience in a social service/health field providing community outreach, education, and recruitment. Bachelors or advanced degree preferred. Combinations of education and experience will be considered. Consideration/preference will be given to job-related education (i.e., certifications, etc.), experience working with populations experiencing health disparities, and/or lived experience. Spanish language fluency is a plus.
Skills and Knowledge Requirements
- Knowledge of prevention strategies, needs and risk assessment, and family systems.
- Understanding of community and service delivery systems.
- Case management and confidential record keeping.
- Emergency response and crisis management skills.
- Sound analytical and problem-solving skills.
- Demonstrated good decision-making in dealing with safety issues.
- Professional demeanor is required as you will interact with persons at all levels within the organization, outside of the organization, and community.
- Ability to follow instructions, take direction from management, and comply with the boundaries of established policy and procedures.
- Ability to plan and facilitate group sessions.
- Ability to motivate and guide participants to keep appointments, obtain goals, and take advantage of services.
- Ability to work with multi-cultural participants/agencies.
- Ability to work with computer software applications, i.e., word processing, database, and spreadsheets.
- Possess excellent interpersonal and communication skills.
- Maintain an absolute commitment to protecting the confidentiality of employee and agency information handled daily.
- Effective written, verbal, and listening communication skills.
- Must possess a valid unrestricted Pennsylvania Driver’s License.
- Must possess current and valid unrestricted automobile insurance and be listed as an insured driver.
- Personal transportation with employee listed as an insured driver on the vehicle used for work. Mileage reimbursement is provided.
- Act 33/34 clearances.
- Must be fully vaccinated for COVID-19.
This position reports to the Director of Clinical Practice and Home Visiting.
- The work performed is 95% conducted in the field. Candidate must possess the ability to work at locales outside of the office environment and drive to remote locations. Outreach activities may include loading/unloading materials, frequent standing/walking.
- The other 5% of the position is office work requiring sitting, keying, typing and answering phones, with occasional light lifting, carrying, stooping, standing, bending, walking and filing.
- Intense mental, visual and aural attention is required as the work involves responding to requests, planning or performing work that is at times, can be fast-paced.
- Out of town and overnight travel may be required on occasion.
$38,000 - $40,000 per year, commensurate with experience. Includes competitive benefits package.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Please send resume and cover letter to Human Resources at email@example.com
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