Membership/Volunteer Coordinator

Osher Lifelong Learning Institute at Carnegie Mellon University

Pittsburgh, PA, USA


US$17-20 (hourly)


Full time

Sep 12

As a Membership/Volunteer Coordinator, you will be key to keeping our Lifelong Learning Institute running. 

Who you’ll work for:

The Osher Lifelong Learning Institute (OLLI) at Carnegie Mellon University (CMU) is an independent nonprofit organization that offers educational and cultural experiences in a stimulating environment to older adult members. The Institute provides non-credit, non-degree-granting programs, as well as special cultural and social events, and encourages active participation by members in a voluntary capacity.

You will be employed by Osher at CMU, not Carnegie Mellon University.

 What you’ll do:

  • Collaborate as an integral member of a small, fun and highly collaborative staff operating in an open, fast-paced environment. Must have the ability to multitask with frequent disruptions to assist members/staff. All staff members are cross trained to assist with primary processes in the office.
  • Communicate professionally and courteously with all members of the Osher community.
  • Enlist classroom volunteers for in-person and online courses. Provide training and support for recruited volunteers.
  • Manage Zoom courses and provide Zoom support for instructors.
  • Assist with membership enrollment, course registrations, cancellations and attendance.
  • Manage day-to-day office tasks. Respond to questions regarding membership, volunteering, and teaching.
  • Serve on the Membership/Social Committee. Attend regular meetings and coordinate the welcome desk volunteers.
  • Manage volunteer database and provide training for its use.
  • Enjoy working in an educational setting with a senior population and remain sensitive to the challenges of an aging population.   
  • The Volunteer Coordinator will embody the Osher at CMU values of mutual respect, integrity, and civil discourse.

What you’ll need:

  • College degree in a relevant business/information technology field or equivalent experience. Work experience may qualify in lieu of a degree.
  • Enthusiastic customer service skills.
  • Desire and ability to work as a synergistic team member in a small, open layout, fast-paced office.
  • Attention to detail and effective organizational skills and time management.
  • Excellent verbal and written skills, including technical writing and proof-reading.
  • Technology proficiency with Microsoft Office Suite, Google Suite, and Zoom. Ability to quickly acquire database skills. Working understanding of databases including Augusoft and Volgistics are a plus.

Generous PTO and benefits are included.

Vaccination status and physical demands:

COVID VACCINATION STATUS: Due to the vulnerability of our primary demographic, all staff members must be vaccinated for Covid-19 as a condition of employment.

The above job description reflects the general information deemed necessary to convey the primary functions of the job and shall not be construed as a detailed description of all the work requirements inherent to the position.

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

To apply for this position, please email with subject line "Job Applicant", attach a cover letter indicating preferred contact method and time, your resume, and a list of at least three (3) references by September 26, 2022 to Please no phone calls.

Thank you for your interest in this position.

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