University Staff Ombudsperson (USO)

Georgetown University

Washington, DC, USA



Jan 3

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Job Overview 

The University Staff Ombudsperson (USO) serves as a neutral trusted resource and confidential vehicle for informal resolution of concerns of the Staff/AAP community, operating under the principles of “confidentiality, impartiality, informality and independence.” 

The USO acts as an independent, confidential, and impartial resource available to all staff and AAP employees. As well, they serve as an advocate for fairness and aids in finding and providing information and answers to concerns and questions regarding university policies, procedures, processes, and resources; makes referrals to other appropriate resources; and offer guidance and facilitation in the resolution of concerns and critical situations. It is not the role of the USO to advocate for members of the campus community, nor does this role serve as a substitute for formal disputes or concerns otherwise addressed by the Office of Institutional Diversity, Equity and Affirmative Action (IDEAA) or Human Resources.

In keeping with Georgetown University's Jesuit values of integrity, respect, diversity and inclusiveness, the USO supports and promotes an inclusive and equitable campus community in alignment with the university's mission vision and values. A critical campus leader, they provide impartial, informal, independent resolution services to the staff and AAP community; and are responsible for program administration; collaboration across campus to establish priorities, goals, and objectives; and for developing outreach activities and training on dispute resolution, mediation and communication.

The USO facilitates communication and assists parties in reaching mutually acceptable agreements to find fair and equitable solutions to concerns.

The USO functions independently with respect to case handling and issue management, and reports to the Chief Operating Officer for administrative and budgetary purposes. The USO supervises an administrative specialist who provides functional administrative oversight including the initial intake process.

The USO provides regular updates to campus leadership and an annual report to identify key trends and areas of concern, including recommendations for changes to university policies and procedures.

They abide by the International Ombuds Association's Standards of Practice and Code of Ethics and operate under the following fundamental principles:

  • Confidentiality
  • Impartiality
  • Informality
  • Independence

Work Interactions

Reporting to the Chief Operating Officer for administrative and budgetary purposes, the University Staff Ombudsperson functions independently with respect to case handling, issue management, and services provided; maintains strict confidentiality to the extent feasible and lawful; and provides a service to the university that is committed to inclusion, fairness, and equity.

They supervise an administrative specialist who provides functional administrative oversight including the initial intake process and operates within the same parameters and ideals.

The USO is a highly skilled, analytical problem solver, adept at maintaining neutrality, confidentiality and acts independently in thoughts and actions. While maintaining confidentiality of communications with inquirers, they also maintain direct lines of communication with university leadership, regularly reporting aggregated, de-identified data to ensure the university is informed of the Ombudsperson's work.

In their practice, the USO promotes organizational growth through improvements to policies, systems, and services, and helps identify important themes, patterns, or systemic issues of concern relevant to campus culture and climate; and enhance our system of service and analysis in alignment with Georgetown's mission, vision and values. 


  • Master's degree
  • Seven+ years of relevant experience utilizing alternative dispute resolution practices and skills in resolution of conflicts
  • Five years of professional work experience in areas of conflict resolution, as an Ombuds in a professional workplace, or in a closely related position
  • Experience incorporating restorative justice practices, nonviolent communication skills, and/or social justice conflict resolution strategies into one's practice
  • An expert knowledge of the appropriate role of the Ombudsperson
  • Expert interpersonal communication skills to work effectively with a broad range of diverse populations within a complex and multi-layered organization, including effective listening, discernment, empathy, and sensitivity skills
  • Excellent skills in mediation and in developing effective options for dispute resolution

Preferred Qualifications

  • Master's or other advanced degree or advanced certificate in mediation, other conflict or dispute resolution, organizational psychology, higher education, counseling, or related fields
  • Professional work experience in the areas of conflict resolution, as an Ombuds in a professional workplace, or in a closely related position in a university setting
  • A successful history of working collaboratively to build and sustain highly effective and positive relationships at all organizational levels
  • Documented evidence of progressive professional experience in a leadership capacity
  • An understanding of The International Ombuds Association's professional code of ethics and standards of practice

Work Mode: Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works

EEO Statement:

Georgetown University is fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic


Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the

COVID-19 Vaccination Requirements:

The Georgetown University community is committed to our public health approach and the important role that vaccines play in contributing to the safety of our University and our broader communities. Georgetown University requires students, faculty, staff and visitors to be fully vaccinated against COVID-19 and to have received a COVID-19 vaccine booster shot when eligible, or to have an approved medical or religious exemption. This requirement applies to all faculty and staff, including teleworking employees. Complete details and updates can be found in the

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