Communications Coordinator

Pittsburgh Mercy

Pittsburgh, PA, USA


US$45-52k (annually)


Full time

Jan 6


About the Role:

The Communications Coordinator plays a vital role and is an integral member of the Pittsburgh Mercy Communications Department in supporting the marketing-communications (marcomm), branding, corporate identity, engagement, and strategic initiatives of Pittsburgh Mercy, one of the region’s largest health and social services nonprofits, serving more than 18,000 individuals annually. The Communications Coordinator provides direct, creative communications coordination and support to Pittsburgh Mercy programs and services, and advances community awareness of the organization’s brand, mission, and key services (behavioral health, intellectual disabilities, community services, and homeless services), and strategic business priorities across internal and external communication channels with the goal of growing engagement. The Communications Coordinator collaborates in the development of comprehensive marketing-communication and engagement strategies as part of the larger Pittsburgh Mercy strategy. The Communications Coordinator is responsible for:

  • The colleague newsletter: Sources, cultivates, and creates stories that advance our brand and promote engagement. Writes, edits, and proofreads stories. Takes and edits photo and video content. Coordinates the editorial board. Completes lay-out for the colleague newsletter. Collaborates with internal resources to procure content. Collaborates with freelance designer, as needed.
  • Social media: Leads the organization’s social media strategy. Creates engaging content. Engages and responds to our social community. Reports analytics.
  • Assists the Director of Communications with proactive and reactive media relations. Assists with writing and distributing news releases and public information activities. Assists with website content management and other duties as assigned.
  • Creates print collateral in support of programs and service line needs, including fact sheets and brochures.
  • Contributes skills to other essential and strategic functions of Pittsburgh Mercy.

This full-time, exempt position reports directly to the Director of Communications and requires continuous in-person, virtual, and phone contact with colleagues at all levels of the organization, the vulnerable people and communities we serve, the public, the news media, and other community partners. This position provides direct support to the Director of Communications and works collaboratively with members of the Pittsburgh Mercy Executive Leadership Team and Senior Leadership Team, as well as with marcomm partners in health ministries across Trinity Health. This position also works closely with and supports the marcomm needs of the Pittsburgh Mercy Development Office and McAuley Ministries, Pittsburgh Mercy’s grant-making foundation.

About You

The marcomm professional we will hire to the full-time Communications Coordinator position is an excellent verbal, written, and digital communicator who engages, excels at writing and digital storytelling, is social media and technology savvy, and an exceptional multi-tasker and time manager. You consider yourself a pro at “all things marcomm.” You thrive in a dynamic, fast-paced, ever-changing environment. You embrace change and welcome new challenges. You are a people person. You meet people where they are in life with compassion and empathy. You welcome, value, and support people whose life’s experiences vary from your own. You love to write and tell stories that inspire engagement, expand audience growth, and lead others to the desired actions. You have a heart for our mission, for working with vulnerable people, and a strong desire to contribute to the common good. You are an adept ambassador, stimulator, and influencer. You feel most energized when working with people on a variety of projects that exercise multiple parts of your creative brain and advance strategic priorities. You prefer to engage with people in person, face-to-face and are also experienced using remote work technology. You seek opportunities to learn and hone your craft. You experiment with emerging technologies and are excited to share best practices and learnings with others. You value and measure outcomes. You love a challenge and excel at solving complex problems. You work well under pressure. You manage multiple, competing deadlines with ease and prioritize work accordingly. You deliver work on time and on budget. You like working both independently and as a member of a small, high-performing team. You are comfortable making decisions. You give your all when at work. You understand the importance of and practice self-care and life-work balance.

About Pittsburgh Mercy:

Pittsburgh Mercy, a member of Trinity Health, serving in the tradition of the Sisters of Mercy, is one of the largest health and social service nonprofit organizations and employers in Southwestern Pennsylvania. We are also the region’s only Certified Community Behavioral Health Clinic (CCBHC) and Integrated Care & Wellness Clinic (ICWC). We reach out and offer help – and hope – to some of our community’s most vulnerable populations:

  • People who have behavioral health (mental health and substance use) challenges
  • People who have intellectual disabilities
  • People who are experiencing homelessness, abuse, and other forms of trauma.

Our mission is to be a compassionate and transforming, healing presence within our communities. We serve more than 18,000 people annually in 60+ locations and employ more than 1,000 colleagues.

Essential Functions and Knowledge, Skills, and Abilities of the Position:

Marketing Communications (75%) 

  • Collaborates with the Director of Communications, President & CEO, and Executive Leadership Team (ELT) to plan and deliver the organization’s marketing-communication (marcomm) strategy. You work with these groups and others to ensure consistency in brand and corporate identity, and to ensure that messaging and voice are authentic and consistent across internal and external marcomm channels.
  • Elevates our brand and builds engagement and awareness through compelling, engaging, relevant written, audio/visual, and digital storytelling and content.
  • Creates, writes, edits, and provides production support for printed internal and external marketing-communication materials including, but not limited to the colleague newsletter, articles, news releases, website and intranet content, social media content (organic and paid), annual reports, board reports, service line brochures/fact sheets, flyers, stories of hope, award nominations, and other collateral, as requested.
  • Creates and implements integrated communications plans, messaging, and materials, including distribution of content across multiple media and channels.
  • Knowledge of existing and emerging social media trends, best practices, and technologies.
  • Creates, coordinates, schedules, and monitors social media campaigns and content across Pittsburgh Mercy social media platforms (including, but not limited to Facebook/Meta, Instagram, Twitter, Linkedin, YouTube, and Vimeo).
  • Engages with, and listens, monitors, and responds to our communities on social media. Updates and enforces social media terms of use.
  • Tracks, analyzes, and reports social media outcomes. Identifies opportunities for improvement.
  • Implements strategies to leverage and grow engagement.
  • Recruits and trains social media ambassadors/super users to expand storytelling initiatives.
  • Graphic design experience and experience with photo and video editing software, including Adobe Creative Suite, Photoshop, and InDesign are strongly preferred.
  • Able to work well with others and accomplish individual and team goals are essential.
  • Able to set and organize work priorities and deadlines, work on multiple projects simultaneously. Ability to be nimble and to flex and adapt with ease, as needs change.
  • Able to deliver work on time and on budget.
  • Working knowledge of the current health care and social services environment and local market landscape are essential.
  • Prior experience working in the marketing-communications department at another health and human service nonprofit is preferred.
  • Adheres to corporate brand and graphic identity standards.
  • Maintains working knowledge of applicable federal, state, and local laws/regulations regarding HIPAA, privacy, and confidentiality.
  • Proven ability to work with people at all levels of the organization and with the vulnerable people and communities we serve.
  • Supports and collaborates with Director of Communications and the Executive Leadership Team on issue management.
  • Possesses strong ability to identify potential situations that require escalation and comfort in responding.
  • Attends outreach and special events, as needed.
  • Serves as back-up Public Information Officer (PIO) when Director of Communications is not available.
  • Assists with requested updates to the Pittsburgh Mercy website.
  • Coordinates and advises external partners and resources on collateral asset creation, including but not limited to designers, photographers, and community partners.
  • Produces fact sheets and other collateral for Pittsburgh Mercy programs and services to carry out campaigns and strategic initiatives, upon request.

Internal Communications (25%)

  • Creates content, sources stories, writes, contributes photography, proofreads, edits, and distributes Pittsburgh Mercy Pulse, the colleague newsletter.
  • Coordinates the layout of the colleague newsletter. Consults with freelance designer, as needed.
  • Coordinates and convenes editorial board meetings to ensure service line representation.
  • Serves as internal communications advisor, as requested, to various Pittsburgh Mercy programs and services.
  • Provides writing and editing support to the Executive Leadership Team and Senior Leadership Team, as needed.
  • Assists programs and services with internal photography needs, ensuring signed consents are obtained and archived appropriately.
  • Produces and updates content for Pittsburgh Mercy programs and services on organization’s intranet. 

Marginal Functions and Knowledge, Skills, and Abilities of the Position

  • Knowledge and experience with audio and video editing programs is strongly preferred.

Essential Competencies for Position Success

  • Demonstrates knowledge of Pittsburgh Mercy’s Mission and Core Values of Reverence, Commitment to those who are poor, Justice, Safety, Stewardship, Integrity, Community, and Courage in behaviors, interactions, practices, and decisions.
  • Serves as an ambassador for Pittsburgh Mercy’s brand with internal and external stakeholders.
  • Participates in processes and structures that support the identity of Pittsburgh Mercy, McAuley Ministries, Trinity Health, and our founders, the Sisters of Mercy, as an integral part of the Catholic Church’s healing ministry.
  • Participates in team huddles.
  • Represents the Communications Department on various internal, Pittsburgh Mercy and Trinity Health committees, as requested by the Director of Communications. Examples include but are not limited to the Colleague Engagement Committee and the Trinity Health Social Media Collaborative.
  • Has well-rounded knowledge of all aspects of communications (i.e., internal and external communications, news media relations, social media, website content management, etc.).
  • Has exceptional attention to detail.
  • Has business acumen and savvy. Able able to navigate difficult and complex situations.
  • Comfortable with change and ambiguity.
  • Maintains composure in stressful situations.
  • Able to understand other points of view.
  • Exhibits sound judgement in decision-making.
  • Able to use influence to motivate and bring complex, diverse groups to consensus.
  • Works well with internal and contracted providers of services. Collaborates and coordinates with internal and external partners and resources, as needed for production of marcomm deliverables. Partners include but are not limited to Pittsburgh Mercy and Trinity Health colleagues as well as freelance designers, website developers, photographers, video production, and printing vendors.
  • Produces high-quality work and delivers work products on time and on budget.
  • Maintains organized, effective filing systems.
  • Contributes content to annual report, quarterly board reports, and other reports, upon request.
  • Is committed to ethical business practices. Demonstrates a commitment to the objectives of the Integrity and Compliance Program, privacy, cybersecurity, and ethical business practices by fulfilling responsibilities outlined in the Code of Conduct, including the timely reporting of compliance-related issues and concerns.
  • Promotes safety culture by timely reporting of safety-related issues and concerns.
  • Competent in the arts of confidentiality, diplomacy, discretion, and flexibility.
  • Must have access to reliable transportation and be able to travel to multiple locations at any time.
  • Must be able to work weekday hours with some non-traditional weekend or evening work, depending on business needs (10% of time).
  • Must be able to travel to internal and external work-related meetings and events on a flexible schedule, including evenings and weekends (approximately 15% of time).
  • Completes other duties, as assigned. May perform additional job functions as assigned and/or as described in the employee’s performance plan.

Knowledge & Skills:

  • Possesses strong work knowledge of and has experience with writing and editing in Associated Press (AP) Style.
  • Is proficient and experienced with Microsoft 365 products, including but not limited to Outlook, Teams, Word, Photos, PowerPoint, Publisher, Excel, SharePoint, and other products.
  • Is proficient and experienced with Adobe Creative Suite products.
  • Is proficient and experienced with running virtual meetings in Microsoft Teams and Zoom.
  • Can take and edit high-quality photos, audio, and video, and select effective content to accompany marcomm collateral.
  • Is social media and technology savvy. Has experience creating, scheduling, posting social media content and experience monitoring, responding, and measuring/reporting social media analytics for a business or organization, including experience with web-based social media scheduling platforms.
  • Has experience with WordPress and/or similar, web-based Content Management Systems. 

Supervises (Number of staff and corresponding titles):


Education, Qualifications, Licensure and Experience Required:

  • Four-year Bachelor of Arts (BA) or Bachelor of Science (BS) degree in journalism, mass communications, corporate communications, marketing, English, or a related field is required.
  • 3+ years of professional experience is preferred.
  • Experience with written, audio/visual, and digital storytelling are required. Writing samples and portfolio may be required as part of the pre-hire process.
  • Excellent written and verbal communication skills, organizational skills, and project management skills with an ability to prioritize needs and deadlines are required.
  • Basic graphic design and layout experience are required.
  • Experience in health and social service nonprofit setting is preferred.
  • Working knowledge of the current health care and social services environment and local market landscape are essential.
  • Experience working in and/or directly with the news media is preferred.
  • Experience with public health communications and Federal Emergency Management Agency (FEMA) Incident Command structure is helpful.
  • Must have strong working knowledge of Microsoft Office 365 suite of products.
  • Experience and knowledge of graphic design is desirable.
  • Experience with donor communications is a plus.
  • Must have access to reliable transportation.
  • Must be able to obtain ACT 33/34 and FBI Clearances.
  • Must be able to work weekday hours with some non-traditional weekend or evening work, depending on business needs (approximately 10% of time).

Work Schedule

This is a full-time, exempt (salaried) position. The work schedule is in-person, Monday through Friday, from 8:30 a.m. to 4:30 p.m. Must be able to work weekday hours with some non-traditional weekend or evening work, depending on 

Essential functions of the job include but are not limited to: sitting, standing, walking, bending, pushing, pulling talking, grasping, carrying

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Pittsburgh Mercy

A Heritage of Hope