Intake Specialist

Overview

The Intake Specialist for Just Mediation Pittsburgh serves as the first point of contact for parties interested in eviction mediation. This position requires attention to detailed case management for mediation referrals and the ability to quickly process referrals for mediation. The Intake Specialist receives mediation referrals from Just Mediation Pittsburgh’s website, voicemail system, and batched referrals from partnering landlords and inputs case information into mediation databases. This position contacts parties individually by phone and email to assess readiness to mediate. The Intake Specialist aligns schedules of the mediation parties and prepares case documentation to be passed through the Intake & Convening Team for mediator assignments.

Responsibilities

• Receive referrals from landlord and tenant partners and determine if referred case is appropriate for mediation
• Contact parties by phone and email to ensure willingness to participate in mediation
• Explain the mediation process and prepare parties to be contacted by their mediator
• Schedule mediation time and location based on availability of mediation parties
• Create case tracking documentation for each mediation cases
• Maintain accurate databases to track case management information
• Collect appropriate documentation for grant reporting cycles
• Other responsibilities as may be assigned from time to time by the Executive Director.

Skills

• Effective technology skills in Excel, Zoom, and Google platforms
• Strong virtual, phone, and in-person communication skills
• Ability to work independently and maintain organized databases
• Ability to self-direct work tasks and create attainable work plans

Qualifications

• Proven case management skills that have allowed for successful management of a high case load
• Program coordination knowledge with a track record of meeting client needs efficiently
• Ability to meet quick deadlines and respond to new referrals promptly
• Exemplary computer skills with proficiency in videoconferencing and database management
• Experience in conflict resolution, with mediation experience strongly preferred
• Experience working with people from a wide range of backgrounds
• Strategic eye for improving organizational systems and develop programming that is responsive to client needs
• Flexibility and success in a fast-paced environment
• Detail-orientation and determination to find solutions to logistical obstacles like scheduling and location conflicts 
• Willingness to learn, correct mistakes, and pass on new knowledge
• Prior experience with housing services, eviction, and/or landlord-tenant concerns preferred

Requirements

This position will work traditional office hours but must be flexible for rare evening or weekend work hours. The employee must have transportation access to attend occasional out-of-office meetings. This position will primarily involve office or non-manual work, so employee will be required to sit for prolonged periods of time. The employee must be able to lift up to 20 pounds to assist with setting up in-person meetings.

Compensation for this position starts at $42,000 annually and offers generous paid time off and healthcare benefits. Applications will be received on a rolling basis, and the position will remain open until filled. The anticipated start date is March 2023. Currently, this is a one-year grant funded position. This is an at-will employment position.

In consideration of the COVID-19 pandemic, this position will operate in a remote capacity with the possibility of one day per week on site. In-person activities and requirements will be at the discretion of Just Mediation Pittsburgh based upon the needs of the program, and will be reassessed in accordance with public health guidance.

About Just Mediation Pittsburgh

JMP is a community mediation center dedicated to providing free, accessible mediation for tenants and landlords facing the threat of eviction. JMP understands mediation to be a community tool for justice, where conflicting parties can seek common understanding to collaboratively resolve their disputes. JMP is committed to deep listening, self-determination for conflicting parties, and equity in the face of social injustice.

Just Mediation Pittsburgh is an Equal Opportunity Employer and prohibits discrimination and harassment. All employment decisions at JMP are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, pregnancy (including partners), age, ancestry, sexual orientation, gender identity and/or expression, place of birth, or any other status protected by the laws or regulations in the locations where we operate.  

Application

Please submit a cover letter, resume, and three references by email to info@justmediationpgh.org.